Online doctor, eye symptoms
Conjunctivitis (Pink Eye) While Travelling Symptoms and what to do.
NHS guidance says infective conjunctivitis usually clears up in a couple of weeks without treatment. Speak with an English-speaking doctor by video about your eye and get clear guidance on what to do next.
An eye is one of the few things a doctor can genuinely look at down a camera, which makes this one of the better-suited problems for a video consultation — and one of the easier ones to worry about unnecessarily on a trip.
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A Red, Sticky Eye a Long Way From Your Own Doctor
NHS describes conjunctivitis as bloodshot eyes, a burning or gritty feeling, pus that sticks to the lashes, itchiness and watering. It usually affects both eyes, although it can start in one and spread to the other. The white of the eye looks pink or red because the thin layer covering it and lining the inner eyelid has become inflamed.
Most of it settles. NHS says infective conjunctivitis usually clears up in a couple of weeks without treatment, and much of what decides the next step is not the redness itself but what is alongside it. The three signs that change the answer are pain in the eye, sensitivity to light and any change in vision — none of which belong to ordinary conjunctivitis, and all of which are reasons to be seen rather than to wait.
- Consult securely by video
- Avoid unnecessary travel and waiting rooms
- Get clear guidance about your symptoms and treatment
- Talk it through in English, wherever you are staying
What Video Can Settle, and What It Cannot
An eye is visible, which puts this among the conditions a camera actually helps with. It is still a camera, and there are things it cannot rule out.
Where a video consultation genuinely helps
- looking at the eye, the pattern of redness and the kind of discharge
- taking a view on which of the three causes this most likely is
- whether the symptoms you have are conjunctivitis at all, or something that needs an eye examination
- what to do about contact lenses, and when it is reasonable to wear them again
- how long this should take to settle, and at what point that stops being normal
- the hygiene that stops it reaching the other eye and the people you are travelling with
Much of the judgement is history rather than appearance: how it started, whether one eye or both, what the discharge is like, whether there is itch or grit or pain, whether you wear lenses, whether anything went into the eye, and whether you have hay fever. Those questions travel down a video call perfectly well.
What needs someone in the room
- pain in the eye, rather than irritation or grittiness
- sensitivity to light, or any change in your vision
- an eye that was injured, or that had a chemical or foreign body in it
- very red eyes, in one eye or both
- a baby less than 30 days old with a red or sticky eye, which is a same-day in-person matter
- anything that needs the eye examined with a slit lamp or stained to look for a scratch
Pomodoc connects you with an English-speaking doctor by video for €40 per consultation. Fixed price, no surprises, and no subscription.
If what you are describing is not conjunctivitis, a doctor will say so and point you at the right kind of care. On an eye, that is the answer worth having early.
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How It Works
Medical advice by video in three simple steps
Start online
Tell us which country you are in and what is going on with your eye. It is a short form, not an appointment request.
Join by video
See your English-speaking doctor using your phone, tablet or computer.
Get clear guidance
Discuss your symptoms and receive advice about your next steps.
Why Use Pomodoc?
One of the few things a camera helps with
An eye can be looked at. Hold the phone up, and a doctor can see the pattern of redness and the discharge rather than working entirely from your description.
Explain it in English
Describe when it started, which eye, what the discharge is like and whether you wear lenses, in English, rather than across a pharmacy counter.
Straight about the limits
The viral and bacterial kinds look alike early, and we will say so rather than dress a guess up as a diagnosis. If your eye needs examining properly, you will be told that.
One fixed price
€40 per consultation, whichever country you are in, with no insurance and no local registration needed.
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More About Conjunctivitis While Travelling
Can telehealth treat pink eye?
Often, for the ordinary kind. A doctor can look at the eye on camera and take the history that sorts most of it: one eye or both, itch or grit, a recent cold, contact lenses, and whether anything hurts. In the UK, NHS says a pharmacist can help with conjunctivitis. What a video call cannot do is examine the eye properly, so it is a way to decide what happens next rather than a substitute for an examination when one is needed.
It is the wrong route when the eye is painful, light hurts, vision has changed, one or both eyes are very red, the eye was injured, or the patient is a baby under 30 days old. NHS lists those as reasons to get medical help, and they need in-person care rather than a video call.
NHS UK guidance also lists less urgent reasons to see a GP: a baby with red, sticky eyes; wearing contact lenses and having conjunctivitis symptoms as well as spots on your eyelids, which it says might mean you are allergic to the lenses; and symptoms that have not cleared up within 7 days. It adds that treatment for a child under 2 years old needs a prescription from a GP, rather than something a pharmacist can suggest.
The three causes, and why they are hard to tell apart early
Conjunctivitis is usually infective or allergic. The infective kind is caused by a virus or by bacteria; the allergic kind is a reaction to something like pollen, dust mites or animal fur, and it tends to arrive with the rest of an allergic picture — sneezing, an itchy nose, both eyes at once, and a strong itch rather than a gritty soreness. Chemicals, contact lens wear and something getting into the eye are also on the list of causes.
The honest position is that viral and bacterial conjunctivitis look similar in the first days, which is why nobody should promise to separate them from a photograph and why CDC's prevention advice is the same for both. Some pointers help — a lot of thick pus that keeps regluing the lashes leans bacterial, a watery eye following a cold leans viral — but they are leanings, not tests.
What usually helps, and what usually does not
NHS self-care is simple and worth doing properly: boil water and let it cool, then use cotton wool to gently wipe away the crust from the lashes, and hold a cold flannel over the eyes for a few minutes to ease the soreness. Wash hands often, and do not share towels or pillows.
Antibiotic drops are not the automatic answer. NHS says infective conjunctivitis usually clears up in a couple of weeks without treatment, and treatment depends on the cause: antihistamines are what help the allergic kind, and antibiotics do nothing for a virus. Whether anything is worth taking at all is a reasonable thing to ask a doctor rather than to decide at a foreign pharmacy counter.
Contact lenses, which change the advice
NHS is direct about this: do not wear contact lenses until your symptoms have gone. That is not a comfort measure. Lens wear is itself on the list of things that cause conjunctivitis, and a red, irritated eye in a lens wearer can be something more serious than conjunctivitis — an infection or an ulcer of the cornea, which needs examining properly and promptly.
So if you wear lenses, say so at the start of the consultation rather than as an afterthought, take them out and stay in glasses meanwhile, and treat pain, light sensitivity or blurred vision as urgent rather than as part of the same illness. If your lenses are disposable, CDC advises throwing away the ones you used while your eyes were infected, along with disposable cases; reusable lenses, glasses and cases should be cleaned as directed.
Is it contagious, and for how long
The infective kinds spread easily from person to person, and the allergic kind does not spread at all. Since the two are not reliably distinguishable in the first days, the sensible default from the first symptom is to behave as though it is contagious: wash hands often and well, use your own towel and pillow, and do not rub the eye, which is how it reaches the other one.
The rest of the shared-accommodation question — the pool, the kids' club, how long the separate towel lasts — is covered properly in our article on pink eye on holiday, linked below, and is not repeated here.
Can you fly with pink eye or conjunctivitis?
Usually, yes. The NHS and CDC conjunctivitis guidance we checked does not list it as a reason not to fly, though airlines set their own boarding rules. What a flight changes is the practical side: the CDC Yellow Book notes that dry cabin air can dry the eyes, so a sore eye may feel more uncomfortable on a long flight.
If it may be the infective kind, treat the cabin like a shared room: wash your hands often, do not rub the eye, and do not share eye drops, towels or make-up — CDC lists all three. Fly in glasses rather than lenses, as NHS advises not to wear contact lenses until symptoms have gone. And if the eye becomes painful, sensitive to light or blurry, get it examined before you travel rather than after. Contagious periods and the flight itself are covered in full in our pink eye on holiday article, linked below.
The signs that mean this is not conjunctivitis
This is the most useful paragraph on the page. Ordinary conjunctivitis is irritating rather than painful: a burning or gritty feeling, watering, itch, and a discharge that sticks the lashes together. It does not blur vision, and it does not make light hurt.
So pain in the eye, sensitivity to light, any change in vision, or very red eyes are the signs that point away from conjunctivitis and towards something that needs an eye examination — and they are reasons to be seen in person rather than to book a video call. A red eye in a newborn under 30 days old belongs in the same group: NHS says that needs urgent attention.
Good things to know.
What are the symptoms of conjunctivitis?
NHS describes bloodshot eyes, a burning or gritty feeling, pus that sticks to the lashes, itchiness and watering. It usually affects both eyes, though it often starts in one and spreads. What it does not do is hurt properly, blur your vision or make light painful — those point somewhere else and are reasons to be seen in person.
Is conjunctivitis the same as pink eye?
Yes. Pink eye is the everyday name, used most in North America, and conjunctivitis is the medical one used across most of the destinations our doctors cover. They describe the same thing: inflammation of the thin layer covering the white of the eye and lining the inner eyelid, which is what makes the eye look pink or red.
Is conjunctivitis contagious?
The infective kinds — viral and bacterial — spread easily from person to person. Allergic conjunctivitis does not spread at all. Because the kinds look alike in the first days, hygiene is the sensible default from the first symptom: wash hands often, use your own towel and pillow, and avoid rubbing the eye, which is what spreads it to the other one.
How do I know if it is viral or bacterial?
Often you do not, early on, and neither can a doctor be certain by looking. There are leanings rather than tests: a watery eye after a cold leans viral, a lot of thick pus that keeps regluing the lashes leans bacterial. A doctor can look at your eye on camera, take a history and give you a considered view, which is more useful than a guess and less than a laboratory.
How long does conjunctivitis last?
NHS says infective conjunctivitis usually clears up in a couple of weeks without treatment. NHS also says to see a GP if your symptoms have not cleared up within 7 days. If it is getting worse rather than better, if it has not cleared within 7 days, or if any of the urgent signs above appear at any point, that is the moment to have it looked at rather than to keep waiting it out.
Can I wear my contact lenses?
No. NHS advice is not to wear contact lenses until your symptoms have gone, and it matters more than it sounds: lens wear is itself a cause of conjunctivitis, and a red eye in a lens wearer can be a corneal problem that needs examining rather than conjunctivitis. Stay in glasses, throw away disposable lenses and cases you used while the eye was infected (CDC says to clean reusable ones as directed), and tell the doctor you wear them at the start of the consultation.
Can I fly with conjunctivitis?
Usually, yes. The NHS and CDC conjunctivitis guidance we checked does not list it as a reason not to fly, though airlines set their own boarding rules. Wear glasses rather than contact lenses, keep your hands clean, do not share eye drops or towels, and expect dry cabin air to make a sore eye feel worse. Pain, light sensitivity or changed vision are reasons to be examined before you fly.
Will I be given eye drops?
Not necessarily, and often that is the right answer rather than a limitation. Treatment depends on the cause: antibiotics do nothing for a virus, antihistamines are what help the allergic kind, and NHS says infective conjunctivitis usually clears up in a couple of weeks without treatment. A doctor may issue a prescription where it is clinically appropriate and local rules permit; it is not guaranteed, and medication you buy at a pharmacy is not included in the €40.
Sources
- Eye injuriesNHSThat a chemical in the eye should be rinsed with clean water for at least 20 minutes while waiting for medical help, and that a strong chemical such as oven cleaner or bleach in the eye is a reason to call 999 or go to A&E.
- ConjunctivitisNHSThe symptom list of bloodshot eyes, burning or gritty feeling, pus sticking to the lashes, itchiness and watering, and that it usually affects both eyes though it may start in one; that conjunctivitis is infective or allergic and the causes of each; that infective conjunctivitis usually clears up in a couple of weeks without treatment; the self-care advice on cooled boiled water and cotton wool, a cold flannel, hand washing and not sharing towels or pillows; the instruction not to wear contact lenses until symptoms have gone; that antihistamines are used for the allergic kind; and the reasons to get medical help — pain in the eye, sensitivity to light, changed vision, very red eyes, and a baby under 30 days old with a red eye; the reasons to see a GP — a baby with red, sticky eyes, a contact lens wearer with conjunctivitis symptoms and spots on the eyelids who might be allergic to the lenses, and symptoms not cleared within 7 days; that a pharmacist can help with conjunctivitis; and that treatment for a child under 2 needs a GP prescription.
- About Pink Eye (Conjunctivitis)CDCThat conjunctivitis makes the white of the eye look pink or red because the thin layer lining the eye and inner eyelid becomes inflamed; that viruses, bacteria and allergens are the most common causes with chemicals, contact lens wear and foreign bodies also listed; that the viral and bacterial kinds spread easily from person to person and prevention is a matter of hygiene; and that treatment depends on the cause, with some types manageable at home without medical treatment.
- Preventing Pink EyeCDCThat personal items including pillows, towels, eye drops, eye or face makeup, contact lenses, lens cases and eyeglasses should not be shared; and that disposable products used while the eyes were infected, including disposable contact lenses and cases, should be thrown away, with reusable lenses, eyeglasses and cases cleaned as directed.
- Air Travel (CDC Yellow Book, 2026 edition)Centers for Disease Control and PreventionThat dry aircraft cabin air can cause dryness of the mucous membranes of the upper airway and eyes.
Sources last checked: . General information, not a diagnosis.

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Video consultations are for suitable non-emergency medical concerns. Pain in the eye, sensitivity to light, changed vision, an eye injury or a red eye in a newborn need in-person care rather than a video call. This page is general information, not medical advice about your own situation.