Pomodoc
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Pomodoc End User Terms of Use

Updated August 5, 2026

1.1 Pomodoc is a website and resource pomodoc.com (the “Website“/the “Platform”).

The Platform is designed to help you, users of the Website who require the assistance of a doctor (“you” or “End-Users“), to find doctor, from those listed on the Platform who may be suitable for your needs (collectively, “Registered Practitioners“, and together with the End-Users the “Users“), to enable the maximum choice and diversity of Registered Practitioners, and to make a booking request with respect to medical advice needed..

1.2 Air Doctor invites you to use the Platform, book an appointment with a practitioner for professional medical services/expertise.

1.3 The Platform provides End-Users with proposals for video consultations with English-speaking General Practitioners (collectively, the “Services”), which may be based, inter alia, on (i) information that the Practitioners make available to the Platform or publicly on internet websites, such as certifications, experience, geographical location and healthcare specialty, and/or (ii) other criteria determined by us, such as the country selected by the End-User and the Practitioner's availability.

When submitting a request, the End-User may elect to receive the Practitioner proposals by email or WhatsApp. The End-User will then be asked to provide certain information relating to the requested consultation. Following the submission of such information, the Platform may provide the End-User, through the selected communication method, with up to three Practitioner proposals, each of which may include the Practitioner's abbreviated name, profile picture and an available appointment time.

If the End-User selects one of the proposed appointments, the appointment booking process shall continue in accordance with Section 3 below.

The provision of access to any Practitioner through the Platform is and shall at all times remain subject to compliance with all laws and regulations applicable in the relevant territory, including but not limited to those governing the provision of remote healthcare services, licensing, and data privacy.

1.4 You must agree to the following terms of use (the “Terms of Use“) as a condition to use the Platform and Book an appointment through the Platform. Please read the Terms of Use carefully, as they will, together with our Privacy Policy, which is incorporated herein by reference (the “Privacy Policy“), constitute a legal and binding agreement between you and us upon accepting these Terms of Use as set forth below or upon your usage of the Platform.

1.5 IMPORTANT: BY CLICKING THE “I ACCEPT” BUTTON YOU AGREE AND SIGNIFY THAT YOU HAVE READ AND UNDERSTOOD THESE TERMS OF USE, AS MAY BE AMENDED AND UPDATED FROM TIME TO TIME. IF YOU DO NOT AGREE TO ANY OF THE TERMS AND CONDITIONS OF THIS DOCUMENT – DO NOT CLICK ON THE “I ACCEPT” BUTTON AND DO NOT USE THE PLATFORM. YOUR USAGE OF THE PLATFORM SHALL ALSO BE DEEMED AS ACCEPTANCE OF THESE TERMS OF USE.

1.6 Please note that we offer the Platform “AS IS” and without warranties. If you use the Platform on behalf of an individual other than yourself, you represent that you are authorized by such individual or entity to accept these Terms of Use on such individual’s or entity’s behalf.

1.7 The Platform and Services are intended to be accessed solely for persons who are 18 or older. Any access to the Platform or Services by anyone under 18 is expressly prohibited. By accessing the Platform or Services you represent and warrant that you are 18 or older and possess legal capacity. However, you are allowed to use the Platform and Services in order to make Appointments for your children (including under the age of 18) and for any others for whom you are a legal guardian.

1.8 The Pomodoc platform is operated by Air Doctor Ltd. (“Air Doctor” or “we“), an Israeli company with registration number 51-547281-9, having a place of business at 1 HaShaked St., Beit Nekofa, Israel, that holds rights in the Platform.

2.1 To benefit from the Services we offer, you may be required to provide certain basic information about yourself, which you authorize us to use and disclose as described in our Privacy Policy.

2.2 You acknowledge that we will have the right to reject your request for the service, at its sole and absolute discretion. However, please be informed that we may, but is not obligated to, perform verification of any submitted information.

2.3 You acknowledge and agree that uploading any content and information shall be at your own risk only. You must evaluate and bear all risks associated with the use of the Platform, booking and receiving the Services from the Platform, and sharing medical information. You hereby warrant that all personal data you provide to us through the Practitioners is transferred only on your behalf and your instruction.

2.4 We reserve the right to (i) suspend, at any time, temporarily or permanently your usage of the platform at our sole and absolute discretion; and/or to (ii) modify and/or alter any feature and/or functions currently available or that may be available in the future on the Platform, without notice to you, and at our sole discretion. You hereby waive and release us from any claims or demand in relation to any of the actions in sections (i) and (ii).

2.5 By selecting a communication method and providing the relevant contact details, you expressly consent to receive communications relating to the Services through the selected communication method. Such communications may include Practitioner proposals, Appointment confirmations, access details, reminders, updates, notifications relating to your Appointment, and other communications necessary for the provision of the Services. You are responsible for ensuring that the contact details you provide are accurate and up to date.

3.1 Following the selection of one of the proposed appointments, you will be required to provide through our website your payment details. An appointment (the “Appointment”) shall be deemed confirmed only upon the successful submission of the required payment details and confirmation by the Platform. Once the Appointment has been confirmed, you will be provided with the details required to access the video consultation.

3.2 In the event you confirm an Appointment, we will submit an authorization request (hold) to your selected payment method. The applicable Fees (as defined below) will be charged only after the Appointment has taken place or, if you fail to attend the Appointment, after the scheduled Appointment time has passed.

3.3 You acknowledge and agree that the applicable Fees are your sole responsibility and shall be charged using your selected payment method in accordance with these Terms.

3.4 You may cancel an Appointment at any time. However, once an Appointment has been confirmed, the applicable Fees remain payable and are non-refundable, including where you cancel the Appointment or fail to attend the Appointment for any reason.

3.5 If a Practitioner cancels an Appointment or otherwise fails to attend the Appointment, any payment authorization (hold) obtained in connection with the Appointment will be released, and no Fees will be charged in respect of that Appointment. If you still wish to receive the Services, you may submit a new request for an Appointment through the Platform.

3.6 For the avoidance of doubt, Practitioners may at times be late to Appointments (considering the nature of the medical profession and the fact that doctors handle medical emergencies and other unforeseen circumstances). You will not be entitled to compensation from us, the Practitioner or any third party due to a Practitioner being late to an Appointment. Should you choose to leave or disconnect from a scheduled Appointment before the Practitioner joins, you will not be entitled to any reimbursement of the Fees due or paid with respect to the Appointment, provided that the Practitioner's delay is reasonable at our reasonable discretion.

4.1 “Fees” means collectively the total amounts charged by Air Doctor from an End-User for the use of the Services, plus any applicable taxes and any surcharges or commissions charged by the payment processor or your payment method. The applicable Fees will be displayed to the End-User as part of the Practitioner proposals. By selecting one of the proposed appointments, the End-User acknowledges and agrees to the applicable Fees for such Appointment.

4.2 Air Doctor shall make the relevant inquiries and charge the applicable Fees, as further described above. Air Doctor expressly reserves its right to process payments and exercise any right under this Section 4 either directly or through its corporate affiliate or subsidiary, at Air Doctor’s sole discretion.

4.3 The currencies in which the Total Fees are quoted, and the acceptable payment methods, shall be as specified on the Platform. We may, from time to time, and without specific notice to you, add additional payment methods to the then-current payment methods, or cease to use previously supported payment methods. By using one or more payment methods, you represent and warrant that you are lawfully permitted to use the selected payment method in connection with the Services and any Appointment. We may require additional information from you before completing payment transactions.

4.4 All your payment obligations (if any) are non-cancelable and all Fees retained by Air Doctor are non-refundable, except as expressly provided herein.

4.5 Payment methods are processed and handled through relevant third party payment processors, such as PayPal, credit cards and the like. Payment methods are therefore subject not only to these Terms of Use, but also the terms and conditions of such third parties.

4.6 For the avoidance of doubt, it is hereby clarified that any and all Fees, including payments to Registered Practitioners insofar as included in the Fees, shall be paid to the Registered Practitioners through us and our Platform, rather than directly by you or anyone on your behalf. In no event shall we, and/or any third party on our behalf, be liable to you for any damages or refund any amounts arising in connection with any direct payment made by you and/or any third party on your behalf to a Registered Practitioner.

Please note well that we do not provide medical advice, but only aim to connect you to Practitioners that can provide medical advice, and any and all content and information provided and/or made available to End-Users on the Platform is not intended to be a substitute for professional medical advice, diagnosis, treatment or other healthcare service. The Platform and the Services are designed solely to facilitate the submission of requests, the presentation of Practitioner proposals, the scheduling of Appointments and the processing of payments.. The Services do not create any doctor-patient relationship between you and us. We only assist you in obtaining an appropriate Practitioner by presenting Practitioner proposals, scheduling an Appointment and facilitating payment for such Appointment through the Platform . For removal of doubt, any healthcare service provided to You by any Practitioner shall in no event be implied or deemed as being an advice and/or consulting service that is provided by us or on our behalf . We are not responsible for any medical advice, treatment or other healthcare services received by you from any Practitioner.. You must resolve any dispute between you or any Practitioner arising from any transaction hereunder directly with the Practitioner.

6.1 In connection with using the Platform to receive Practitioner proposals and select and schedule an Appointment with a Practitioner, you understand that YOU ARE SOLELY RESPONSIBLE FOR SELECTING THE PRACTITIONER AND APPOINTMENT FROM AMONG THE PROPOSALS PRESENTED TO YOU. We make reasonable efforts to ensure that the Practitioners only participate in the Platform if they hold all active licenses required by law to practice the services offered by them. We may exclude Practitioners who, in our discretion, have engaged in inappropriate or unprofessional conduct. Without derogating from the above, it is clarified that we make no representations or warranties of any kind, express or implied, with respect to any information related to the practitioners, including with respect to the completeness, accuracy and/or reliability of any such information and/or the quality of the services provided by the Practitioners.

6.2 To help you find Practitioners who may be suitable for your needs, and obtain a video consultation with an English-speaking General Practitioner who may be suitable for your needs, we may provide you with up to three Practitioner proposal.. These proposals are based on (i) information that you provide to us, such as your country, and (ii) other criteria, such as Practitioner’s availability, past selections by and/or ratings of Practitioners by you or by other End-Users, and past experience of End-Users with Practitioners. Note that we (a) do not recommend or endorse any Practitioners, (b) do not make any representations or warranties with respect to these Practitioners or the quality of the healthcare services they may provide, and (c) do not receive any additional fees from Practitioners for featuring them (i.e., influencing whether or when a Practitioner is presented to an End-User) through the Platform.

6.3 The platform enables you to schedule Appointments with Practitioners taking place remotely by video conference or other means of telecommunication, only in certain specific jurisdictions allowing the remote diagnosis and treatment of patients by means of telecommunications technology (“Telemedicine”). You acknowledge that you may not use any means of hiding, concealing or obscuring your geographic location or IP address (such as a VPN) in order to access such Telemedicine services where prohibited or limited under applicable law, and you alone shall be fully responsible (including provision of indemnification under section 16 below) for any claim, damage or liability incurred by us or by a Practitioner as a result of such actions on your part.

6.4 Please be aware that the Practitioner will not be able to prescribe through the Platform any medicine listed under the prohibited lists locally applicable for Telemedicine guidelines (e.g., psychiatric medicines). Likewise, the Practitioner shall not issue prescriptions for controlled substances or other substances which may be harmful because of their potential for abuse (for example, medications for insomnia, depression, and/or anxiety).

6.5 The Practitioner will determine or decide if a prescription can be provided to you, including on a “cross border” basis, according to the location from which you are taking the consultation. For this purpose, you must make certain that your Practitioner is aware of your exact location at the moment of receiving a Telemedicine consultation. The presentation of a Practitioner proposal does not constitute a representation or guarantee that the Practitioner will be able or willing to issue a prescription.

6.6 For the avoidance of doubt, whenever your Practitioner provides you with a prescription, we shall not be liable for neither the medicines dispensed by the pharmacy in which you decide to purchase, nor for the medical assessment conducted by the Practitioner in relation to the prescribed or provided medicine.

7.1 The Platform, including without limitation, the proprietary algorithms and methods, inventions, patents and patent applications, copyrightable material, graphics, text, sounds, music, designs, specifications, data, technical data, videos, interactive features, software (source and/or object code), files, interface, GUI and trade secrets pertaining thereto (collectively, “Intellectual Property“), are fully owned by or licensed to Air Doctor and are subject to copyright and other applicable intellectual property rights under applicable laws, foreign laws and international conventions. Notwithstanding the above, certain content and features made available or displayed through the Platform, including without limitation, graphics, photos, sounds, music, videos, interactive features, software, scripts, interface, trademarks, service marks and logos may be owned by third parties.

7.2 Pomodoc or Air Doctor’s logo and other commercial identifiers we use in connection with the Platform are all trademarks and/or trade names belonging to us or our third party licensors, whether registered or not. No right, license, or interest to such trademarks or trade names is granted hereunder, and you agree that no such right, license, or interest shall be asserted by you with respect to such trademarks and/or trade names.

7.3 We hereby grant you a non-exclusive revocable right to use the Platform, solely for the purpose of accessing and using the Platform and the Services subject to the limitations and restrictions provided for herein. Except as provided herein, you are not granted, expressly or by implication, estoppel or otherwise, any license or right to use any of the Intellectual Property not as explicitly permitted to you under these Terms of Use.

7.4 Subject to the limitations and restrictions provided herein, you hereby grant Air Doctor an irrevocable, perpetual, worldwide, transferable, assignable, sub licensable, exclusive, royalty free right and license to use, exploit and commercialize without restriction any information placed by you within the Platform and/or provided by you through the Platform, and any and all intellectual property rights therein or thereunder. For the avoidance of doubt, this does not include information relating to your medical condition; Air Doctor’s only usage of such information will be forwarding it to the relevant Practitioners.

7.5 In addition, you will not plagiarize any third party’s material. You hereby agree that any content that you upload to the Platform, and/or any information you provide to the Platform or Users does not and will not violate third-party rights of any kind. You hereby undertake to indemnify Air Doctor for any claims brought by third parties related to any intellectual rights infringement.

Protecting End-Users’ privacy and keeping your information secure are among our biggest priorities. Our Privacy Policy details how we may use the information you provide us with.

9.1 While using the Platform, there are certain types of behaviors which are strictly prohibited, as appear in the list below. Please read this list carefully. Your failure to comply with the provisions set forth herein may result in the suspension or blocking of your access to the Platform and/or the Services being suspended or blocked, and may also expose you to civil and/or criminal liability.

9.2 You may not, whether by Yourself or anyone on Your behalf:

9.2.1 copy, modify, alter, adapt, make available, translate, reverse engineer, decompile, or disassemble any portion of the Platform.

9.2.2 create a browser, frame, border environment or GUI around the Platform;

9.2.3 interfere with or disrupt the operation of the Platform, or the servers or networks that host the Platform, or disobey any laws or regulations or requirements, procedures, policies, or regulations of such servers or networks;

9.2.4 interfere with or violate other Users’ rights to privacy (including, without limitation, other End-Users and the Practitioners listed on the Platform), or harvest or collect data and information about other Users without their express consent, whether manually or with the use of any robot, spider, crawler, site search or retrieval application, or other automatic device or process to access the Platform and/or retrieve index and/or data-mine information;

9.2.5 impersonate any person or entity or provide false or misleading personal information, including without limitation, providing false or misleading billing information;

9.2.6 transmit or otherwise make available through or in connection with the Platform any virus, “worm”, “Trojan Horse”, “time bomb”, “web bug”, spyware, malware, or any other computer code, file, application or program that is malicious by nature or defective, and may, or is intended to damage or hijack the operation of any hardware, software or telecommunications equipment, or any other actually or potentially harmful, disruptive, or invasive code or component;

9.2.7 use the Platform for any illegal, unlawful, inappropriate or unauthorized purposes, or conduct any act, or omit to conduct an act, in a way that is in violation with applicable local, national or international laws and regulations;

9.2.8 use the Platform to defame, abuse, harass, stalk, ridicule, mock, threaten, or otherwise harm and violate the legal rights of the other End-Users, the Practitioners and/or any other persons by posting any inappropriate content or otherwise;

9.2.9 use the Platform for any commercial or non-personal purposes, including any usage which generates any revenues, whether directly or indirectly , without our prior written consent; or

9.2.10 contact or attempt to arrange medical services directly with any Practitioner outside the Platform prior to your scheduled Appointment.

10.1 These Terms shall apply each time you access or use the Platform. In respect of any Appointment scheduled through the Platform, these Terms shall remain in effect until all rights and obligations arising in connection with such Appointment, including any applicable payment obligations, have been fulfilled or otherwise terminated in accordance with these Terms.

11.1 THE SERVICES AND/OR PLATFORM ARE PROVIDED HERE ON AN “AS IS” AND “AS AVAILABLE” BASIS, WITHOUT ANY WARRANTIES OF ANY KIND, EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO WARRANTIES OF TITLE OR NON-INFRINGEMENT OR IMPLIED WARRANTIES OF USE, MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE. FURTHER, AIR DOCTOR RESERVES THE RIGHT TO TEMPORARILY OR PERMANENTLY TERMINATE OR CEASE THE OPERATION OF THE SERVICES AND/OR PLATFORM, AT ITS SOLE DISCRETION AND WITHOUT NOTICE TO YOU, AS SET FORTH HEREIN, AND YOU HEREBY RELEASE AIR DOCTOR FROM ANY CLAIM OR DEMAND IN CONNECTION THERETO.

11.2 THE SERVICES AND/OR PLATFORM ARE NOT INTENDED TO BE A SUBSTITUTE FOR PROFESSIONAL EMERGENCY MEDICAL TREATMENT, DIAGNOSIS, OR TREATMENT. DO NOT DISREGARD MEDICAL ADVICE OR DELAY IN SEEKING IMMEDIATE MEDICAL EMERGENCY SOLUTIONS (SUCH AS CALLING AN EMERGENCY NUMBER OR TRANSPORTING DIRECTLY TO AN EMERGENCY ROOM) BECAUSE OF SOMETHING YOU HAVE READ ON THE PLATFORM.

11.3 WE DO NOT WARRANT THAT THE USE OF THE SERVICES AND/OR PLATFORM WILL BE UNINTERRUPTED OR ERROR-FREE. WE MAY CORRECT, MODIFY, AMEND, ENHANCE, IMPROVE AND MAKE ANY OTHER CHANGES TO THE SERVICES AND/OR PLATFORM IN WHOLE OR IN PART, AT ANY TIME.

11.4 WE MAKE NO REPRESENTATION REGARDING THE AVAILABILITY, ACCURACY, COMPLETENESS, SAFETY, LEGALITY, QUALITY AND/OR SUITABILITY OF THE SERVICES AND/OR PLATFORM AND/OR ANY OF THE INFORMATION PROVIDED BY USERS, DISCLAIM ALL WARRANTIES AND CONDITIONS WITH REGARD TO THE USE OF THE SERVICES AND/OR PLATFORM, AND WE ARE NOT AND SHALL NOT BE RESPONSIBLE FOR ANY ERROR, FAULT OR MISTAKE OF ANY AND ALL CONTENT, INCLUDING ANY CONTENT CONTAINED ON THE PLATFORM, AND INFORMATION RECEIVED THROUGH IT.

11.5 WE DO NOT WARRANT NOR GUARANTEE ANY CONTENT AND INFORMATION PROVIDED THROUGH USING THE SERVICES AND/OR PLATFORM, AND/OR ANY OF THE INFORMATION PROVIDED BY USERS, AND ASSUME NO LIABILITY WITH RESPECT TO SUCH CONTENT AND INFORMATION. YOU SHOULD NOT RELY ON THE ACCURACY OF SUCH CONTENT AND INFORMATION. WE CANNOT AND DO NOT ASSUME ANY RESPONSIBILITY FOR UPDATING OR CORRECTING ANY SUCH CONTENT AND/OR INFORMATION ONCE IT HAS BEEN GIVEN. FURTHER, AIR DOCTOR MAKES NO CLAIM THAT THE CONTENT OF THE SERVICES AND/OR THE PLATFORM AND THE USE THEREOF IS OR MAY BE IN THE FUTURE, APPROPRIATE OR PERMITTED UNDER LAWS APPLICABLE TO YOU. YOU MUST ENSURE THAT USING THE PLATFORM FOR RECEIVING THE SERVICES IS AT ALL TIMES IN COMPLIANCE WITH THE LAWS OF THE JURISDICTION IN WHICH YOU RESIDE AND/OR RECEIVE THE SERVICES.

11.6 IN CONJUNCTION WITH OUR SERVICE, WE MAY OFFER YOU ACCESS TO THIRD PARTY SERVICES. IT IS CLARIFIED THAT SUCH SERVICES ARE PROVIDED BY THIRD PARTIES WHICH ARE NOT AFFILIATED WITH AIR DOCTOR AND NOT UNDER AIR DOCTOR’S CONTROL IN ANY RESPECT. WE CANNOT AND DO NOT ASSUME ANY RESPONSIBILITY FOR SUCH THIRD PARTY SERVICES..

12.1 The use of, and the reliance on any information provided through, the Services and/or the Platform is solely at your own risk. You shall be liable for any damages whatsoever including, but not limited to, indirect, special, incidental or consequential damages of any kind, whether in an action of contract, negligence or other tortuous action resulting from or arising out of the services and/or advice provided by you to users, including, but not limited to, any damages, loss or costs suffered by air doctor and/or a user to whom you offered/provided your services, nor shall we be liable for any damage caused to you by any of the users, regardless of whether we or an authorized representative of ours has been advised of the possibility of such damages. You hereby release us from any liability for any damage caused to you in connection with your use of the Services and/or Platform, including but not limited to any damages caused to you due to or in connection with any healthcare services offered/provided to you by Practitioners, except where liability is mandatory, in which event liability for damages shall be limited to the amount of Fees actually paid by you to Air Doctor over the six (6) month period preceding the cause of liability.

12.2 Air Doctor and its respective officers, directors, employees, agents and shareholders shall in no event be liable to you for any indirect, incidental, consequential, special, punitive or exemplary damages (including but not limited to loss of revenue and/or profits) arising in connection with the healthcare services offered/provided to you by Practitioners.

13.1 You agree to defend, indemnify and hold harmless us, and our affiliates, and the respective officers, directors, employees, shareholders and agents, from and against any and all claims, damages, suits, judgments, obligations, losses, liabilities, costs, debts, and expenses (including but not limited to attorney’s fees) arising from: (i) your use of the Platform; (ii) your violation of any term of these Terms of Use; (iii) your violation of any third party rights, including without limitation any intellectual property rights or privacy right; (iv) any damage of any sort, whether direct, indirect, special or consequential, you may cause to any third party by using the Platform; and (v) any claim, action or demand made in connection to the healthcare services offered/provided to you by Practitioners, or any Content. This defense and indemnification obligation will survive these Terms of Use.

13.2 In the event of any dispute related to a transaction concluded between you and any Practitioner, you agree to release Air Doctor, its affiliates and their respective directors, employees, officers, shareholders and agents from any claims and demands which you may have against a respective Practitioner in relation to such dispute.

14.1 Any claim relating to the Platform or its use thereof will be governed by and interpreted in accordance with the laws of the State of Israel, without reference to its conflict-of-laws principles, subject to any legislation applicable to you personally that mandates otherwise, such as consumer protection laws. For example, if you are a citizen of the EU, your local jurisdiction may apply.

14.2 Any dispute arising out of or related to these Terms of Use and/or your use of the Platform will be brought in, and you hereby consent to exclusive jurisdiction and venue in, the competent courts of Tel Aviv District, Israel, subject to any legislation applicable to you personally that mandates otherwise, such as consumer protection laws. For example, if you are a citizen of the EU, you may have a right to seek legal recourse at a different venue.

14.3 These Terms of Use may not be assigned, and the rights hereunder may not be pledged or delegated by you without the prior written consent of Air Doctor.

14.4 If any provision of these Terms of Use is found to be unlawful, void, or for any reason unenforceable, then that provision will be deemed severable from these Terms of Use and will not affect the validity and enforceability of any remaining provisions.

14.5 No waiver by either party of any breach or default hereunder will be deemed to be a waiver of any preceding or subsequent breach or default. Any heading, caption or section title contained herein is inserted only as a matter of convenience, and in no way defines or explains any section or provision hereof.

14.6 These Terms of Use constitute the entire terms and conditions between you and Air Doctor relating to the subject matter herein and supersedes any and all prior or contemporaneous written or oral agreements or understandings between you and us.

14.7 If you feel that any of your personal rights has been compromised by us please contact us at: info@air-dr.com and we will exert our best efforts to handle your complaint.

See also the Privacy Policy.